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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22029
Experience:  Highly accurate diagnostician with over 30 years experience!
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I we have a firenzi dishwasher DW930/1 the problem is the

Customer Question

Customer: I we have a firenzi dishwasher DW930/1 the problem is the washer seems to be stuck mid programme. the m/c is full of water and the pump is not working. ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: the m/c started the wash cycle however the m/c was working for over 3 hours. there is water in the bottom of the m/c. I have removed the waste pipe and it appears to be clear. however you can normally hear the pump running but the pump is silent.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to UK Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect the pump is faulty or the control module is not energizing the drain pump. If you listen closely, do you hear any humming or buzzing at all?