How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22001
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My name is ***** ***** and the issue I hve is that my Cannon

Customer Question

Customer: Hi my name is ***** ***** and the issue I hve is that my Cannon Harmony Duel Fuel cooker. The top small oven is not working
JA: Thanks. Can you give me any more details about your issue?
Customer: The top small oven stopped working, the light comes on but it does not warm up at all
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to UK Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: You sound like a friendly person so I am willing to wait for your help.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: UK Appliance
Customer: replied 1 year ago.
I have managed to open the top and access the side panel, is there a way I can check if the element is good.
Customer: replied 1 year ago.
Should current be passing through the oven selector switch?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The issue is with the heating element if you have voltage at the element when oven turned on. No power at the element when the oven is on can be selector switch or thermostat. Do you have a meter to perform any testing with?