How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21926
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My French door refrigerator interior light is out on the

Customer Question

My French door refrigerator interior light is out on the refrigerator part and the control panel on the front that does ice and water is also out. What to do? It is still cooling
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The issue is likely with the electronics in the refrigerator. Unplug the refrigerator for an hour to reset the electronics. Any change when it is plugged back in?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
Unplugging it did not help. I don't have any manuals or anything that gives the model number
Expert:  Kelly replied 1 year ago.

The model number will be on a tag, usually in the fresh food section.

Customer: replied 1 year ago.
I'm not finding it but I have the refrigerator with the French doors and freezer on the bottom. The light is on in the freezer part just not the refrigerator part and the water and ice dispenser on the door is still not operating or lighting up.