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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22264
Experience:  Highly accurate diagnostician with over 30 years experience!
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, I have a Samsung Fridge Freezer RS21DPSM. When

Customer Question

Customer: HI,
JA: Thanks. Can you give me any more details about your issue?
Customer: I have a Samsung Fridge Freezer RS21DPSM. When opening the fridge door I could hear a rather rough sounding fan or motor slowing down to stop. Now I open the door and there is no noise but there appear to be no cooling either. The freezer is working fine.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to UK Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Yes.
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Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The noise and lack of cooling in the fresh food section are probably both due to the evaporator fan in the freezer not working. I believe that fan motor will need to be replaced.