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Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 15969
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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40 degree wash stopped with 41 mins left.Said that the door

Customer Question

40 degree wash stopped with 41 mins left.Said that the door is open but it is not.
Unable to open door cannot use any other programme to clear
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel replied 1 year ago.


Can you post the make and model number please.


Customer: replied 1 year ago.
Hotpoint Ultima WMD 740
Expert:  Daniel replied 1 year ago.


The model is showing 2 types of motors on this, Either a 3 phase motor or carbon brush motor. As for the fault you have worn carbon brushes can actually cause this fault.

What you need to do is pull the washer out and lean it backwards against a wall and have someone hold it for you.

Then lie down and look under the washer.

There you will see the back of the motor. If its a carbon brush motor then you will see them either side in the plastic holders. You need to remove them and see if they have worn down.

If so then you need to replace them and then retry the washer and see how it goes from there. Fingers crossed that sorts it from there.

Try that and see what you find and let me know.


Expert:  Daniel replied 1 year ago.


Do you still need help on this as the question is still open?

If not then if you could rate the answer that would be great.

Many thanks