How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22566
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Water is gathering beneath my Hotpoint Iced Diamond freezer.

Customer Question

Water is gathering beneath my Hotpoint Iced Diamond freezer. The door seal appears to be intact.
One outer panel of the cabinet feels wet - the side away from the door hinges.
The metal sheet underneath the freezer behind the door seems to be the wettest section. Behind it appears to be dry.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect you have a frozen drain line. Open the door and turn the appliance off for 24 hours to allow a full thaw. Let me know if you find water after thawing.