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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My xanusdi zwg6120k has stopped right at beginning of cycle!

Customer Question

My xanusdi zwg6120k has stopped right at beginning of cycle! I have turned off at mains but there is a small amount of water in the drum.. Do I have to empty manually? Thank you
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel replied 1 year ago.


If you turn the dial to off then to a spin only will the water drain out then?

Do you hear a slight humming noise from the very bottom of the washer?


Customer: replied 1 year ago.
It doesn't drain, the washing light cones on and then a few seconds later the 'end' light comes on and stays on!
Customer: replied 1 year ago.
When I press a few times the machine tried to start very briefly and then nothing :(
Expert:  Daniel replied 1 year ago.

Ok so i take it you dont hear any humming noise from it?

Lets see if theres any error code in there.

Set it going on a spin cycle again but this time press and hold the start button and the button to the left in.

Keep them both held in and after a few seconds the start light will flash.

Count the number of red flashes and then the number of green flashes and let me know.


Customer: replied 1 year ago.
I'm in UK and would prefer to txt if ok?
Expert:  Daniel replied 1 year ago.

Im in the uk too.

But im afraid the only contact is on here im afraid. Do you still want to carry on?

Customer: replied 1 year ago.
I've tried.. Start button pressed in with spin? Or Super Quick? Button in? No red flashes but green on start flashes 4 times
Customer: replied 1 year ago.
The extra rinse button above end button is a non lit green .. Def lighter than the washing indicator which is the usual dark green nothing happening colour!