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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21918
Experience:  Highly accurate diagnostician with over 30 years experience!
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The turntable on our micromat-combi does not operate. I have

Customer Question

The turntable on our micromat-combi does not operate. I have tried several times to turn it back on with no success
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If everything else is working, you likely have a faulty turn table motor. Any strange noises, like grinding or clicking when it is running?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
The model no. is MCC3381E-m
Product no. is 947 640 708.
There are no strange noises, it is possible to turn the turntable on/off by pressing the buttons as described in the manual and 'plate off' is displayed but unable to turn back on.
Expert:  Kelly replied 1 year ago.

The only way to determine if the control is not sending the power to the motor or if the motor is faulty is to measure voltage at the motor. Do you have a meter to test voltage?

Customer: replied 1 year ago.
I have a multimeter
Expert:  Kelly replied 1 year ago.

Can you access the motor and test it for voltage when it should be running?