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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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~ i have a neff built in microwave, and suddenly the door

Customer Question

hello ~ i have a neff built in microwave, and suddenly the door won't close ~ catches just flap uselessly ...
Submitted: 2 years ago.
Category: UK Appliance
Expert:  Rob replied 2 years ago.

Im so sorry that no oneelse has responded to you.

Apologies for my delayin replying, I only just came online and saw your question. Are youstill looking for help with this?

Please don't rate myanswer until we have explored all possible avenues. Please just usethe reply button to contact me.

Can you tell me the model number please?



Customer: replied 2 years ago.
Hello ~ is GmbH the model number? Or is it one of the longer ones? I've dismantled the door and found a spring lying unattached, but I can't see where it goes ...I look forward to hearing back from you, kind regards, Susie
Expert:  Rob replied 2 years ago.


GMBH is just part of the manufacturers name and address !

The spring is almost certainly what keeps the latches sprung open


Customer: replied 2 years ago.
but where does it go??
Customer: replied 2 years ago.
Neff H53W50N3GB I think this is the model number
Expert:  Rob replied 2 years ago.

Thanks for the model

OK, the spring is attached to a tab on the centre of the inner door and to the hook assembly

I suspect the tab may have broken off the door and this is the problem.

Can I ask you to take a moment and rate myresponses so far? Please use the smiley faces / stars, which youshould now see. Please remember you are rating me personally, not thewebsite or the problems you have had with this machine.
This willnot close your question and you can still come back to me if you needmore help