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Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 15969
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Our fridge is freezing everything

Customer Question

our fridge is freezing everything
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel replied 1 year ago.

Hi

Can you post the make and model number please.

Regards

Customer: replied 1 year ago.
It is a hoover brand - HTK95AA
Expert:  Daniel replied 1 year ago.

Hi

That number you posted is the model of the compressor. I need the model number of the appliance please.

If you look inside the fridge its usually on a sticker behind the salad box.

Regards

Customer: replied 1 year ago.
Sorry about that - I've looked inside the fridge; HFA29SK
Expert:  Daniel replied 1 year ago.

Hi

Thanks for that ive got it now.

If the fridge is freeing things in there then its either the fridge sensor at fault or the control board.

The bad news if its the fridge sensor then this cannot be replaced as the sensors are foamed into the liner at the back so theres no access to them.

So normal when a sensor failes the control unit will have to be replaced anyway as the new control unit will take control over the fridge rather then the sensor itself.

So as its freezing up in the fridge which every way it goes the control board will need to be replaced there to cure it im afraid.

Now these boards are very expensive. You are looking at about the £100 mark for the part itself so not a cheap fix im afraid.

Sorry its not good news but if you need anymore info just get back to me.

Regards

Customer: replied 1 year ago.
Thanks a lot for this Daniel. Now that I know what the problem, I think it is probably better to start looking at a new fridge.
On a side note, I don't want to be on the monthly paying membership. I hope I will not be automatically charged further.
Again thanks. Sylvia
Expert:  Daniel replied 1 year ago.

Hi

Thats probberly the better option here.

As to the membership thats something i dont have access to as i just answer the question. You will need to email customer services from your home page about that. But it isnt showing up that you are a monthly subsribition,

Regards

Customer: replied 1 year ago.
Thanks again and that's it for me.
Sylvia
Expert:  Daniel replied 1 year ago.

Your very welcome.

If that it then if you could rate the answer that would be great.

Many thanks