How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22247
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a five gas ring Neff hob and recently the central hob

Customer Question

I have a five gas ring Neff hob and recently the central hob will not ignite. There is gas because all the other four will ignite and light but not the central 'large 'wok' ring. I have check the positioning on all the rings but this isn't the answer can I fix it?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The most common cause of poor or no ignition is lack of spark. Use sand paper to clean the electrode tip and the area it sparks to and see what happens. Does the behavior change after cleaning?

Customer: replied 1 year ago.
it does spark so doesn't need the cleaning . it just doesn't light a flame
Expert:  Kelly replied 1 year ago.

The spark may be weak or misdirected, clean with sand paper both areas and see what happens, please.

Customer: replied 1 year ago.
ok will try and then feed back.
Expert:  Kelly replied 1 year ago.

Thank you.

Customer: replied 1 year ago.
sorry that did not work. i tried the sandpaper but it has made no difference. the big burner still does not work but the four smaller ones do....????
Expert:  Kelly replied 1 year ago.

Will it light manually with a lighter?

Customer: replied 1 year ago.
I will try but sounds unlikely ..cant hear any gas..but the other rings work...?
Expert:  Kelly replied 1 year ago.

There may be a gas solenoid not operating.

May I please have your model number so I am able to provide you with accurate, model specific information?