How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21918
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have premier novo Miele washing machine. Starts program,

Customer Question

We have premier novo Miele washing machine. Starts program, water enters, program stops, rinse light flashes, water drains, rinse light flashes. Tried Miele reset with "finish" power off choose prog, same happens, tries setting just to spin, same, does this indicate motor fault or electronics. Machine is 2002 !, had no problems since then!,, time for repair or simply not economic?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.
Hi, my name is ***** ***** I look forward to helping you! The issue you are having is with the motor circuit, likely worn brushes. Are you able to inspect the brushes for wear?
Customer: replied 1 year ago.
I'm not sure?!
There was a massive clattering noise from machine before it stopped working.
Expert:  Kelly replied 1 year ago.

If you turn the tub manually now, is the noise still present? It sounds like the entire motor may need replacing.