How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21967
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Randy, We have a built in Bosch Microwave model HMT 8655GB.

Customer Question

Hi Randy, We have a built in Bosch Microwave model HMT 8655GB. It was here when we moved in two years ago. Is in really clean undamaged condition.
Symptoms: Today, set as normal but after 22seconds it just went to blank screen. The fan continued. I re-set immediately and it did the same thing - 22secs. Powered off for 10mins then re-set again. 22secs later same again, blank screen but this time no fan. No heating seems to have taken place. Regards Andy
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.
Hi, my name is ***** ***** I look forward to helping you! The erratic operation is indicative of electronic control failure. I suspect it will need to be replaced. However, it is possible that the magnetron antenna gasket is damaged and leaking. I would recommend you have it professionally repaired as it could be dangerous as it is.