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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a beko washing machine wme8227b, its showing 0:14 on

Customer Question

I have a beko washing machine wme8227b, its showing 0:14 on the display witch is flashing along with a symbol underneath. nothing else works. ive tried to reset the machine but it doesn't work.
is there anything I can do to get the machine working again
Submitted: 2 years ago.
Category: UK Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.
Can you tell me did this stop with water in the drum?
If so, is the water still there? This sounds like a bad drain pump.
Can you also describe the symbol thats lit?
Thanks
Rob
Customer: replied 2 years ago.
Looks abit like a snow flake
Expert:  Rob replied 2 years ago.
Hi
OK, that sounds like the conditioner symbol
And to my other question?
Rob
Customer: replied 2 years ago.
No the washing machine was empty it only happened when i went to use it
Expert:  Rob replied 2 years ago.
Hi
Try this
press the start/pause/cancel button for at least 15 seconds
Tell me if the lamp goes out
Rob
Customer: replied 2 years ago.
No nothing changed
Expert:  Rob replied 2 years ago.
Ok
Close the door and select the spin cycle.
Does the door lock?
Customer: replied 2 years ago.
No
Expert:  Rob replied 2 years ago.
Hi
Thanks
I am afriad this is bad news
This is going to be a fault with the main controller board.
Try unplugging the machine and take the top off. Look down the front to the back of the control board. There you will see the program selector. Make sure the wireing block is pushed on correctly
If thats ok, put the lid back on and try turning the control knob quickly
If its still the same then the controller is faulty
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob