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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21925
Experience:  Highly accurate diagnostician with over 30 years experience!
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My washer will not advance. I washed a heavy load and didn't

Customer Question

My washer will not advance. I washed a heavy load and didn't have it balanced well. when I opened the washer it was sopping wet and had not agitated at all. I waited a while and tried to rebalance and restart but still nothing.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.
Hi, my name is ***** ***** I look forward to helping you! If it continues to wash and not advance, the timer likely has issues. If it will not cycle at all, the large unbalanced load may have broken something. May I please have your model number so I am able to provide you with accurate, model specific information?