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My Zanussi zwn 6120l has been playing up recently. The fabric softener section of the…

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Hi. My Zanussi zwn 6120l...
Hi. My Zanussi zwn 6120l has been playing up recently. The fabric softener section of the drawer is still full/near full of fabric conditioner at the end of each washing cycle. It started quite a while ago and has got gradually worse.
Submitted: 3 years ago.Category: UK Appliance
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Answered in 23 hours by:
7/9/2015
UK Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 26,007
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, my name is ***** ***** I look forward to helping you! The issue has to either be lack of water into the dispenser or there is an obstruction in the line that flushes the detergent compartment. Does the detergent compartment flush well?
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Customer reply replied 3 years ago
Yes, the detergent is always gone...
UK Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Okay, so the issue has to be a blockage somewhere. You may have to remove the top cover from the machine to access the dispenser top. Can you do so and remove the hoses from the valve to the dispenser and see how they look?
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Customer reply replied 3 years ago
Hmm, maybe but not right now. It's under a counter,.... My husband can maybe take a look later, but possibly not til the weekend.... Do you mean a blockage in the water input?
UK Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Correct, and there is no time limit, that will be just fine. Please disregard any automated messages you may receive, I have no control over those.
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Customer reply replied 3 years ago
Ok, thanks we'll take a look.
UK Appliance Technician: Kelly, Appliance Technician replied 3 years ago
You bet, thank you!
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Customer reply replied 3 years ago
Hi. Not yet had chance to check the pipes, but I read somewhere online that the siphon effect in the softener drawer will sometimes not work if the machine is slightly tilted forwards, so we put some coasters under the front feet to test. Unfortunately it didn't make any difference. However, one thing I thought was worth mentioning is that the water must be able to flow into the drawer as after the cycle the drawer is fuller than before, and you can see there is water mixed in with the softener. Do you still think it's likely the water pipes?
UK Appliance Technician: Kelly, Appliance Technician replied 3 years ago
Not if the water has entered the compartment. If you slowly pour water into the compartment, does it start a siphon and dispense?
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