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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21966
Experience:  Highly accurate diagnostician with over 30 years experience!
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My washing machine is showing e04 and I desperate to get

Customer Question

Hi my washing machine is showing e04 and I desperate to get my clothes out how can I get it to open
Submitted: 2 years ago.
Category: UK Appliance
Expert:  Kelly replied 2 years ago.
Hi, my name is ***** ***** I look forward to helping you! The washer did not drain so the door will not unlock. Depending on the model, you likely have a pump filter that needs to be cleaned. There is probably an access door on the front panel, usually in the bottom right corner. Once the water is drained and the filter cleaned, the door should then unlock. Any trouble, please let me know and please provide the model number from the machine.