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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Washing machine won't drain error code e21

Customer Question

Washing machine won't drain error code e21
Submitted: 2 years ago.
Category: UK Appliance
Expert:  AppTech8579 replied 2 years ago.
Please post model number.
Customer: replied 2 years ago.

K714wm14

Expert:  AppTech8579 replied 2 years ago.
If the washer is not draining properly, then you will need to check the drain hose for kinks or clogs. Make sure that the washer drain is not clogged or restricted. Check the installation of the drain hose compared to the installation guide to make sure that it is installed properly.
Customer: replied 2 years ago.

Is that the tube connected under the sink? I've checked that a few times I don't have manual to check as the machines not brand new

Expert:  AppTech8579 replied 2 years ago.
The drain hose should be behind the washer down a pipe.
Customer: replied 2 years ago.

Where the water drains from the washing machine and connects under the sink? If so I've checked that the only.other tube is the one where the water is take into the washing machine

Expert:  AppTech8579 replied 2 years ago.
If the drain is clear then I would replace the drain pump.