UK Appliance

UK appliance repair questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My washing machine is not working. The drum is not turning…

Customer Question
Hi My washing machine is not...
Hi
My washing machine is not working. The drum is not turning and ts not draining. I noticed that the belt is broken. On switching on the machine for a cycle I can hear the motor running.
What else could be the problem?
Submitted: 3 years ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 6 hours by:
6/8/2015
UK Appliance Technician: Daniel, Home Appliance Technician replied 3 years ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,613
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Verified
Hi, I'm Daniel and I'll be helping you today I've been repairing white goods for 20+ yrs. and currently work for a well-know manufacturer.
Can you post the make and model number please.
Also you say the belt is broken, Have you replace this yet?
Regards
Ask Your Own UK Appliance Question
Customer reply replied 3 years ago
Beko wmb 51221 s.It looks like the drum jammed resulting in the belt breaking. I was actually forcing it to turn clockwise. Anticlockwise it moved a little then jammed again. It is making a grinding noise as if something is caught between 2 moving parts. I thought it may be the bearing.
UK Appliance Technician: Daniel, Home Appliance Technician replied 3 years ago
Hi
If the drum is stiff to turn then its either the drum bearing or theres something stuck in there.
Now what you need to do for this is remove the black hose that goes from the bottom of the drum to the pump and see if you can see anything stuck in there.
Also open the door and peel the door seal back were it lips onto the drum and have a look around there and check theres nothing stuck in there as well.
Other then that these drums are a welded tank so theres no other way to get in there and check it. But if that's all clear then it will be the bearing at fault. Again this comes as a complete drum and its not even worth fixing as the cost of the drum isn't far off the price of a new washer.
Check that out and see what you find and let me know.
Regards
Ask Your Own UK Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an uk appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,613
17,613 Satisfied Customers
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

206 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

90 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
hoover dyn8164d washing machine stopped at spin portion of
hoover dyn8164d washing machine stopped at spin portion of cycle. have tried to restart cycle but will not go pass initial water inflow. Will not spin when selecting spin only. Drain appears to work O… read more
Rob
Rob
Home Appliance Technician
Vocational, Technical or Trade Scho
3,409 satisfied customers
there I have an indesit IWE7145S Washing machine, it stopped
hi there I have an indesit IWE7145S Washing machine, it stopped working during the week and showed a H20 fault. I replaced the water dual solenoid valve and it now lets water into the machine and the … read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,613 satisfied customers
My Zanussi essential 1600 6kg washer dryer, Model: ZWD16270W,
My Zanussi essential 1600 6kg washer dryer, Model: ZWD16270W, Prod No: XXXXXXXXX fills with water and I can drain the water out. The drum can rotate freely by hand and the bearings seem ok plus the fi… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a logix 8 1600 express washing machine. Not infrequently,
I have a logix 8 1600 express washing machine. Not infrequently, it will start the program, perhaps by filling the machine and then just sit doing nothing with the countdown timer just counting down, … read more
Rob
Rob
Home Appliance Technician
Vocational, Technical or Trade Scho
3,409 satisfied customers
Hi,I have a Neff V4380 which today has stopped spinning.
Hi, I have a Neff V4380 which today has stopped spinning. I have drained the water at the bottom but still the drum won't spin. I'm struggling to get access to any part of the machine, apart from the … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
my diplomat 8512 washing machine when programmed to start a
my diplomat 8512 washing machine when programmed to start a wash cycle will not start It just makes a low sound… read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,613 satisfied customers
My hotpoint washer few 12 has stopped working when I tried
My hotpoint washer few 12 has stopped working when I tried to put it onto a rinse and spin cycle and its now full of water. How do I get the water to drain away?… read more
AUSSIE- Repair Tech.
AUSSIE- Repair Tech.
Appliance Repair Technician
3,875 satisfied customers
My Zanussi aquacycle 1000 does not go around. When we switch
My Zanussi aquacycle 1000 does not go around. When we switch it on, water comes in and the timer slowly clicks around as normal, but the machine never goes around. The first symptoms were the load not… read more
JCCARVER
JCCARVER
8 satisfied customers
My Bosch Classixx 1200 Express washing machine (WF02466GB/07)
My Bosch Classixx 1200 Express washing machine (WF02466GB/07) won't spin. Water drains away, but when it gets to the spin cycle can hear a few clicks but nothing happens. There doesn't seem to be any … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
Lavamat W70 does not run final spin... clicks every 5-10 seconds
Lavamat W70 does not run final spin... clicks every 5-10 seconds for 1-2 minutes then shuts off. Checked for blockage in hose, drained the drain pump. TIA.… read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,613 satisfied customers
Hi I have a Bosch WFR2866GB washing machine. +/-9 years old
Hi I have a Bosch WFR2866GB washing machine. +/-9 years old now. Since this morning it fills with water but the drum fails to turn. You can hear the clicking sound from the front control panel, I assu… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
The spin function on my bosch Exxcel 1200 washing machine has
The spin function on my bosch Exxcel 1200 washing machine has stopped. The machine washes OK. There is no blockage in the drain and the drain impellor is spinning OK.… read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,613 satisfied customers
our Bosch Maxx washing machine(about 8 years old) doesnt spin
our Bosch Maxx washing machine(about 8 years old) doesn't spin and some water seems to lie in the bottom of the drum at the end of the cycle.… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
Hi. I have a Jet System 1400, model FJ 1454 W. Although the
Hi. I have a Jet System 1400, model FJ 1454 W. Although the machine is still washing, it's not finishing the cycle, as it's not draining or spinning. I can put it on a seperate setting to drain the ma… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
Hi, My AEG OKO-LAVAMAT 6205 digilogic washing machine has
Hi, My AEG OKO-LAVAMAT 6205 digilogic washing machine has stopped spinning. Everything else works fine. Could you plese advise as what could be wrong and a possible solution? Many thanks in advance… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a bosch wfe 2021 and it has now stopped running the
I have a bosch wfe 2021 and it has now stopped running the spin cycle. All other functions are ok. The pump drains and it goes through the cycles but the drum does not spin. It had just completed the … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
My Hoover HNF 7147 Washing Machine will not turn/spin. Water
My Hoover HNF 7147 Washing Machine will not turn/spin. Water is entering and leaving the machine as normal and I've cleaned the filter. I've tried running different cycles with and without a load with… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a Miele Novotronic T454 tumble dryer, after switching
I have a Miele Novotronic T454 tumble dryer, after switching on the machine the drum does not turn but you can hear the motor running. There is also a slight burning smell and the door opens on its ow… read more
Drcool
Drcool
Home Appliance Technician
Bachelor's Degree
469 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x