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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21908
Experience:  Highly accurate diagnostician with over 30 years experience!
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First our dishwasher wasn't draining then now we have not water

Customer Question

first our dishwasher wasn't draining then now we have not water coming into dishwasher?
Submitted: 2 years ago.
Category: UK Appliance
Customer: replied 2 years ago.
We have a Bosch dishwasher. We first thought it was not draining then when I took a look at it and we tested it after I adjusted drain hose so the loop was higher at least 30inches, we did not have water coming into unit?
Expert:  Daniel replied 2 years ago.
Hi, I'm Daniel and I'll be helping you today I've been repairing white goods for 20+ yrs. and currently work for a well-know manufacturer.
Can you post the model number please.
Also when you turn it on what actually happens?
Is the drain pump running all the time?
Customer: replied 2 years ago.
It sounds like it is running but no water
Customer: replied 2 years ago.
Model. Bosch SHE43R5xuc
Expert:  Kelly replied 2 years ago.
Hi, my name is ***** ***** I look forward to helping you! I suspect you may have the machine in a flood mode. There may be water in the base of the machine, under the tub. Is it the drain pump that is running?
Customer: replied 2 years ago.
It is not draining, this is how we first saw we had a problem. Then I tried to fill and also no water coming in but something is running not sure if it is drain pump or water pump I suspect it is water pump. I tried to see impeller but I need a star drive to undo the cover.
Expert:  Kelly replied 2 years ago.
What you are hearing is the drain pump, your machine is in flood mode. The most common place for the drain to be plugged is at the connection point to the home's plumbing. Will it drain into a bucket if the hose is removed?