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Our IQ touch Electrolux front loader washer won't turn on even…

Customer Question
Our IQ touch Electrolux front...
Our IQ touch Electrolux front loader washer won't turn on even when plugged in. We unclogged it and when we sat the unit back up and plugged it in, no lights on the panel came on. Any idea what's wrong? Does it need to be reset?
Submitted: 3 years ago.Category: UK Appliance
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Answered in 3 minutes by:
5/25/2015
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
AppTech8579
AppTech8579, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 1,770
Experience: worked on appliances for around 15 years
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Please post model number. Have you checked the outlet?
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Customer reply replied 3 years ago
Yes we checked the outlet. where would I find the model #
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
Look inside the door for a label with the model number on it.
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Customer reply replied 3 years ago
The door won't open
Customer reply replied 3 years ago
I can give you the # ***** the dryer and the pair go together
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
Right. Is there water in the washer?
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Customer reply replied 3 years ago
No
Customer reply replied 3 years ago
Could this be the model #? EIFLS60LSS
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
Okay try this.Remove the bottom panel which would give you access to the pump area if you look up along the side that the door lock is on you will see a cord with a loop on it pull this cord and the door would open. The panel must be removed in order to locate this pull cord.
Let me get that dryer model number to see if I can find anything.
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Customer reply replied 3 years ago
I just sent the washer model #
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
Yes that would be the model number, thanks.
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Customer reply replied 3 years ago
Are you still there?
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
Yes still here. Did you remove the panel and look for the unlock cable?
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Customer reply replied 3 years ago
Do we need to remove it just to get the model #?
Customer reply replied 3 years ago
We are taking it off now. We thought we only needed it to get the model #.
Customer reply replied 3 years ago
Can't take it off. There are two screws that are behind the front panel and we can't get the bottom panel off because of it.
Customer reply replied 3 years ago
I need to go to the laundry mat at this point.
UK Appliance Technician: AppTech8579, Home Appliance Technician replied 3 years ago
You are going to need to replace the lock assembly anyway so you might just have to force the door open breaking the lock.
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