UK Appliance

UK Appliance Repair Questions? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

UK Appliance
This answer was rated:

i own an american fridge we can still make ice but unable to

get a glass of water...
i own an american fridge we can still make ice but unable to get a glass of water ?
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 15 minutes by:
11/13/2012
Drcool
Drcool, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 2,086
Experience: i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
Verified

Drcool :

Hello, Can we have the complete model number please? If you look at the front, remove if it has a front grill there, do you notice water pipe getting into the freezer door lower hinge?

Customer:

serial no410230165 yes i can see water pipe

Drcool :

Thank you for the serial number. Can you find the model number please?.. Usually, it would be a combination of numbers and letters. It could be on a sticker on either side wall inside the fridge side. Down the freezer door hinge, do you see a connector and if you did, can you disconnect the connector by pressing the collar ring and pulling the water pipe. Then Please get a bowl and try to catch what ever water would flow out of the pipe. Now, press the dispenser pad and observe how water would flow out of the water pipe.

Customer:

ke4xe136 disconnected the collar ring no water coming out from tube

Drcool :

Ok. Thank you for that info. Can you pull the unit off the wall until you can access the back part?

Customer:

ok disconnected back tube no water

Drcool :

Sorry, What tube did you disconnected? I have not asked you to disconnect any tube yet, just want you to hear if there is something clicking at the back if you would press the dispenser pad.

Customer:

ok will check

Customer:

i hear a ouiet dull sound

Drcool :

no clicking sound while some one press the dispenser pad at the front?

Customer:

no

Drcool :

ok. We have two scenario. Either you have a bad water inlet solenoid valve, or you could have a problem with the dispenser pad switch.

Customer:

could it be a problem with the filter it has not been changed lately could u please explain how i can get round the other 2 scenarios

Drcool :

If your icemaker is making ice, then it is not the water filter since the water that goes to the ice maker goes through the water filter as well. Do you have a meter to measure voltage? If you do and confident enough that you can measure the voltage on the coil, then I can guide you.

Customer:

sorry do not have one

Drcool :

If we can determine if there is presence of voltage on the solenoid valve while some one is pressing on the pad, then I would say you have a bad solenoid valve, but if there is no voltage, then I can say you have a bad dispenser switch.

Customer:

where can the solenoid be located

Drcool :

It should be at the back. If there is a back panel at the lower portion of the unit, remove that cover, then look underneath and try to locate a part where three tubes goes in it. One would be from the water filter, one would be to the chiller and one would be to the back of the freezer for the ice maker.

Customer:

ok found it

Drcool :

ok. One coil should be clicking when ever you press the pad at the front with a close door of course.

Customer:

no clicking if it is the pad can u tell me where to source it please

Drcool :

If it is the pad switch, it is still a little bit complicated. I was not able to find anything on the model number of your unit. The thing is, there is a micro switch on the door that is triggered as you press on the pad, now, on some models, this switch triggers an electronic board that would send the high voltage signal to the solenoid valve, hence the switch is not directly connected to the solenoid valve, and that makes it more complicated. You would need a resistance meter this time to measure the contact of the micro switch to determine if it is functioning or not. The pad switch is located inside the dispenser itself. If you slowly press the pad, would you hear a slight click or something?

Customer:

ok thanks for all your help

Drcool
Drcool, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 2,086
Experience: i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
Verified
Drcool and 87 other UK Appliance Specialists are ready to help you
Ask your own question now
Ask Drcool Your Own Question
Drcool
Drcool
Drcool, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 2,086
2,086 Satisfied Customers
Experience: i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Drcool is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

2,086 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

205 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

76 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
Need to replace drain hose on Zanussi dishwasher, model
Need to replace drain hose on Zanussi dishwasher, model ZDF21001WA … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
The bulb is not working on my aeg micromat combi, how do i
the bulb is not working on my aeg micromat combi, how do i check it? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
I have a Frigidaire dryer that after 4-5 minutes it goes on
I have a Frigidaire dryer that after 4-5 minutes it goes on Ad and then it cuts off … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a FDAL 11010 Dishwasher. When I start it to wash on
I have a FDAL 11010 Dishwasher. When I start it to wash on any setting you can hear the water entering the machine but all of a sudden it cuts out and the on/off ,rinse aid and salt lights start flash… read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Has any Seimens AFCI electric circuit breaker been recalled?
has any Seimens AFCI electric circuit breaker been recalled? … read more
Kelly
Kelly
Owner/Technician
High School or GED
139 satisfied customers
The igniter on my main gas oven will not stop sparking. The
the igniter on my main gas oven will not stop sparking. The oven lights but sparking continues. any idea which part i need? … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
37 satisfied customers
My Beko DW603 dishwasher isn't heating on all programs. Once
Hi there. My Beko DW603 dishwasher isn't heating on all programs. Once a program ends and you expect that bellow of steam once the door opens, that unfortunately isn't happening and everything inside … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
We have a Bosch washer/dryer model no 22052. Is there a
We have a Bosch washer/dryer model no 22052. Is there a filter ? Many thanks. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
The upper grill elect screw has fallen out, it was corroded,
The upper grill elect screw has fallen out, it was corroded, so I need to remove the Bosch top oven. I have removed 2 star screws, but cannot see what is now stopping me from removing the oven? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
I have a smeg SUK 92 MBL8 range cooker. the timer has broken
Hi I have a smeg SUK 92 MBL8 range cooker. the timer has broken and I am am trying to by-pass it. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
The fan of my Hotpoint HUE 61X oven sometimes doesn't start
The fan of my Hotpoint HUE 61X oven sometimes doesn't start when the oven is turned on. Sometimes it starts perfectly. It moves by hand OK and the oven light always works. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
I have a Hotpoint Freezer model 8709 which is leaking, there
Hello I have a Hotpoint Freezer model 8709 which is leaking, there is a thick layer of ice that has formed underneath the freezer and also now around the seal where the door closes at the bottom. Any … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
My beko dishwasher won't fill with water / start the cycle.
hi, my beko dishwasher won't fill with water / start the cycle. There is a humming so the pump / motor is trying to do something when i turn it on..? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
I have a Siemens HB55MB551B. 15 months. The FD number
We had a power cut today and the clock display will not show. I have an error message c00 in the clock display and 1,2 or 3 in the main oven temperature display… read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Recently bought an apartment unit with pre-installed SMEG
Recently bought an apartment unit with pre-installed SMEG Dishwasher and oven... no manuals were turned over. Are manuals downloadable from the website?... How can we find out the Model of our appliances? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
How to turn on the zanussi built in oven. Don't know how old
Don't know how old it is. Don't have the make and model. Staying at a friends and they are out of the country. I can send a photo of the front. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
I have a Lavamat 12710 and it has a very slow drip from the
I have a Lavamat 12710 and it has a very slow drip from the white plastic piece that connects to the inlet hose connection from the inside of the machine. Probably results in a couple of tablespoonful… read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Siemens tumble dryer. no water in the reservoir took out
siemens tumble dryer. no water in the reservoir took out condensor but not too much fluff. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x