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Answered in 30 minutes by:
12/12/2011
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16,409
Experience: Whitegoods engineer working for a multibranded national company in the UK.
VerifiedHiya,
At the bottom front of the appliance, below the front panel, is there a screw cap?
You may have to take a plastic cover off to reveal it.
Don't unscrew it, let me know first.
Thanks
Hiya,
OK, I thought it may be this.
As you've already checked the drain and drain hose, it only leave a faulty or blocked pump as the cause.
Unfortunately, the only filter is in the sump hose of the machine.
To clean out any blockages you have to take the machine out of it's integrated position.
First, unplug the appliance and turn the water off.
Disconnect the hoses.
Take the machine out of it's position.
Drop the drain hose flat on the floor with the end in a bucket or wash basin.
Water should drain under gravity.
Raise the hose when you need to empty the container.
Once empty, take the rear panel off.
Take the large hose attached to the bottom of the tub off.
Clean it out.
Clean out any debris in the bottom of the tub.
Take the pump out.
Clean out any debris in the pump.
Clean out the drain hose.
Reassemble and try the machine again.
If all is ok, the machine should now be working again.
If it doesn't drain and you don't hear the drain pump, the fault can be with the drain pump itself and/or the control for it.
Hope this helps
Let me know how it goes
Thanks
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16,409
Experience: Whitegoods engineer working for a multibranded national company in the UK.
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