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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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We have a Bosch Exxcel dishwasher which has just shown an error

Customer Question

We have a Bosch Exxcel dishwasher which has just shown an error code (E14). The "check water " indicator light is also illuminated. What is the problem, and is it possible to rectify myself.

I would be grateful if you could advise please.

Many thanks.
Submitted: 6 years ago.
Category: UK Appliance
Expert:  Techdesk replied 6 years ago.

Hiya,

Can you post the E-Nr number of the appliance please?

It may be faintly etched across the top of the door.

 

Thanks

Customer: replied 6 years ago.
Number is SMS65E02GB/02
Expert:  Techdesk replied 6 years ago.

Hiya,

E14 indicates a filling problem.

 

What exactly happens when you try to use the appliance?

Does the machine fill with water?

 

Thanks

Customer: replied 6 years ago.
As an example on the quick wash programme (00:29 minutes), it starts to fill for about 2 minutes or so, the display starts to count down and gets to about 00:27 minutes, the "check water" indicator light comes on, the display shows 00:01. The machine then goes through its emptying cycle and then reverts to 00:00. The "check water" indicator light remains illuminated.
Expert:  Techdesk replied 6 years ago.

Hiya,

E14 is the error code for a fault in the flow meter.

 

The pump detects water in the machine while the flow meter hasn't registered any.

 

Unplug the appliance.

Take it out and take off the left side panel.

 

On the large plastic tank on the side you find in it a flow meter.

Disconnect the wiring to the reed switch and plug it back on again.

Do this several times.

Then, try the machine again.

 

Let me know what happens.

Thanks

Customer: replied 6 years ago.

I will do what you have sugggested, however I won't be able to find the time to do what you suggested until tommorow afternoon at the earliest. Is that ok with you?

 

 

Expert:  Techdesk replied 6 years ago.

Hiya,

No problem.

Just post when you can.

 

Thanks