How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

hi.. have a hoover oph714d and was getting error code e03 and

Customer Question

hi.. have a hoover oph714d and was getting error code e03 and checked all the usual.. was recomended to run a 90* wash and now comes up with e16 code. what is the next step to get the machine working again. thanks
Submitted: 7 years ago.
Category: UK Appliance
Expert:  Techdesk replied 7 years ago.


E16 is listed in the service manual as a heating element fault.


Water Heating Element is short circuited or defective electrical insulation.


Unplug the appliance and take the rear cover off.

Check the wiring to the element and if you have a multimeter do basic checks on the element.


You may have to replace the element to try and cure the fault.


Hope this helps

Let me know how it goes.


Customer: replied 7 years ago.

ok i will try this tomorrow and see how i get on.... does this explain the e03 message that we keep getting too???


Expert:  Techdesk replied 7 years ago.


No, E03 is listed as a draining failure.

Either the machine is taking too long to drain or it doesn't know it's drained.

The former would be a restriction preventing the appliance draining quickly enough.

The latter would suggest a restriction in the pressure system or a faulty pressure switch.