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Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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I have a Samsung RSH1DTMH American style fridge freezer which

Resolved Question:

I have a Samsung RSH1DTMH American style fridge freezer which has developed a fault. The firdge side of the machine will not drop below 10 degrees C. I have today switched it all off to allow it to defrost and have removed an inner cover where a fan is situated (fridge side to find it is completely full of ice and it appears that the plastic fridge liner behind the cooling radiator is cracked.

I want to test the fan to see if still works as I suspect it will be burnt out from being choked with ice but not sure what voltage to test it with.

Can you help?
Submitted: 7 years ago.
Category: UK Appliance
Expert:  Techdesk replied 7 years ago.

Hiya,

How old is your appliance?

Where in the world are you located?

 

Thanks

Customer: replied 7 years ago.
Its about 2 years old now and I am located approx 10 miles west of Hull
Expert:  Techdesk replied 7 years ago.

Hiya,

Before you spend money trying to repair the appliance, give Samsung a call and tell them about the cooling problem and the noise from the fan.

 

They should come and repair the appliance free of charge.

The warranty for cooling faults in the fridge on the RS21 model was extended to 5 years. (I have heard of appliances 7 years old still being repaired for free). I believe your model may be included too.

 

The problem is normally a fault with the defrost system.

 

Samsung will replace the cover, fan, thermal fuse and defrost sensor.

 

While you are on the phone to Samsung, ask them if your machine is one of the machines on the recall list.

If it is, they will do a modification to your appliance free of charge.

 

If you have problems with them, let me know and I'll advise on what parts you need to try and cure the problem.

 

Hope this helps

Let me know how it goes or if you need more help

thanks

Techdesk and other UK Appliance Specialists are ready to help you