How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

Mt Bosch classixx 1400 express drum has stopped turning. I

This answer was rated:

Mt Bosch classixx 1400 express drum has stopped turning. I have cleaned out the front drain and that hasn't made any difference. It will pump water in and out but just doesn't turn the drum. The drum is free to turn by hand and the belt is still on.


The most likely cause of this problem is the carbon brushes in the motor have worn out.

Unplug the appliance and take the rear cover off.

Check the wiring and the plug to the motor.

If ok, take the belt off.

Take the bolts holding the motor to the tub out.

Take the motor out and check the carbon brushes.

If stuck, free off and refit the motor.

If broken or worn out, replace them and refit the motor.


Reassemble the appliance and try it again.


Hope this helps

Let me know how it goes or if you need more help.


Techdesk and 2 other UK Appliance Specialists are ready to help you
Customer: replied 7 years ago.

Thanks for your reply, have taken motor off and the brushes are about 15mm long, is that ok or should I replace them?

Sarah x


Stretch the spring slightly and refit them.

Refit the motor, reassemble and try the machine.

If the motor turns, unplug it and obtain new brushes.


15mm is pretty short so I would think that the carbons are well worn.


Check it out, don't use the machine if it start to run. You could damage the electronics.


Good luck with it.


Customer: replied 7 years ago.

Thanks for your quick reply have just looked at brushes on line and the copper braid that links the spade connector to the brush has dissappeared on both brushes so think itmigh be a good idea to change them :)

Thanks for your help have now accepted your reply
Sarah x


Thanks for letting me know.

Good luck with the repair.


Thank you for the payment, it is appreciated.