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Hi I have a whirlpool ADP4501/5 dishwasher which has stopped

Customer Question
Hi I have a whirlpool ADP4501/5...
Hi

I have a whirlpool ADP4501/5 dishwasher which has stopped working.

The dishwasher makes all the relevant noises but no water is pumped into the machine. If I pure water into the machine it drains it ok.

I have cleaned it out and descaled it.

Strange because when I run it on pre rinse the water does get pumped in but not when i use other cycles.

After a while the green light on the front button starts flashing.

Can you help me please.

Thanks

John Lacey
Submitted: 8 years ago.Category: UK Appliance
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Answered in 1 minute by:
9/5/2009
UK Appliance Technician: william, Home Appliance Technician replied 8 years ago
william
william, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3,034
Experience: whirlpool trained
Verified
which green light flashes?
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Customer reply replied 8 years ago

Hi

 

The one immediately above the start button

UK Appliance Technician: william, Home Appliance Technician replied 8 years ago
so if your pour water into it it works just fine?
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Customer reply replied 8 years ago
No, it won't work with another cycle. it just drains the water i poured in.
UK Appliance Technician: william, Home Appliance Technician replied 8 years ago
is there any wording by that green light? sorry for the question my parts page is down right now so im trying to get the feel of this do you have a meter?
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Customer reply replied 8 years ago

Hi, sorry the Page crashed i ddidn't realise you replied!!

 

No there is wording by the green light.

 

There is a large START button with a small green light above it. Usually, the light goes on when you press start and stays on until the cycle finishes. now it just flashes after a while and machoine hasn't worked

UK Appliance Technician: william, Home Appliance Technician replied 8 years ago
i see do you have a meter by chance? also do you have a touchpad or is this a dial timer? does this happen with all the cycles
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Customer reply replied 8 years ago
hi, there is no meter and it is a dial. it happens with all cycles. thanks
UK Appliance Technician: william, Home Appliance Technician replied 8 years ago
what i meant was do you have a meter not the machine? sorry i guess i should have worded it different
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Customer reply replied 8 years ago
no i don't, thanks
UK Appliance Technician: william, Home Appliance Technician replied 8 years ago

ok thanks i believe that your problem is going to be the timer i was thinking it was the water inlet valve selenoid but it works on the pre rinse so that canceled that out and the only item left would be the timer hope this helps you

 

 

 

 

 

If this answers your question,click accept as this is how we get paid for our knowledge.Need more info ask.bonuses appreciated. note;As I am not there this is based on your observations and information.

 

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Customer reply replied 8 years ago
how do i get it working?
UK Appliance Technician: william, Home Appliance Technician replied 8 years ago

you will need to put a new timer in this you cant fix the timer you have in there you will need a new timer

 

 

If this answers your question,click accept as this is how we get paid for our knowledge.Need more info ask.bonuses appreciated. note;As I am not there this is based on your observations and information.

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UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago
Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16,409
Experience: Whitegoods engineer working for a multibranded national company in the UK.
Verified

Hiya,

I'm really sorry to butt in here, your question has come across to the UK Appliances section.

Unfortunately William is offline at the moment so I can't check with him, I think he's looking at the US version of this model number, which is an entirely different machine.

 

When the appliance goes wrong, the start light will flash.

Count the number of flashes between pauses and post the result here.

Once I have this I should be able to help you further.

 

Thanks

 

 

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Customer reply replied 8 years ago

Hi

 

Thank you for answering me.

 

The green light flashes 4 times.

 

Even the pre rinse isn't working now, it just worked the once

 

Ta

 

John

UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago

Hiya,

That indicates a draining failure.

Take out the bottom basket and the filters.

In the sump you'll see a black grid on the right hand wall.

Carefully clean this out then pour a kettle full of boiling water into the sump, getting as much as possible into the black grid.

Try the machine again.

 

Hope this helps

Let me know how it goes or if you need more help

Thanks

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Customer reply replied 8 years ago

i will go and try that now and let you know

 

ta

Customer reply replied 8 years ago

Hi

 

I think we are getting somewhere now. I have cleaned out the black grid, it was full of crap. I have poured two kettles into the sump and tried to get as close to the black grid as possible.

 

Ther machine has drained the water and i can feel the waste pipe is hot. The light has stopped flashing but the machine is still making the noise but not letting any water in or turing the arms round?

 

Ta

UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago

Hiya,

Reset the appliance, set it to a programme and press start.

The drain pump should start first, after a while it should stop and water should come in.

 

If there is a problem, it should stop and flash the light at you again.

Count the flashes for the error code.

 

Thanks

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Customer reply replied 8 years ago

Hi

 

I'm not 100% sure how to reset so I held the power and the start button down together for arounf 10 seconds and then the flashing light changed. I then pressed start on with it set at pre rinse and now the pre rinse is working, i can here the water going in. The green light is now flashing (not 4 times like before just on and off) while the pre rinse is working?

UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago

Hiya,

To reset, you just press and hold the start button till the light goes out.

Select a programme and then press start.

Close the door and away it should go.

 

Reset it now, set it to a hot wash and try it out.

 

Good luck

Thanks

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Customer reply replied 8 years ago

I reset it and set to an intense wash.

 

the machine made the noises of the water draining but no water went in and after a few mins the light started flashing green 4 times again.

 

I have tried to reset again but it seems to ignore the reset and when i close the door in carries on whether the light in green or not?

UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago

Hiya,

Unfortunately you'll have to now consider replacing parts on the appliance to try and cure the fault.

 

There are only 3 parts involved.

The water indicator (black grid).

The wiring from the indicator to the pcb.

The PCB.

 

The most common cause is the water indicator (the black grid).

 

This is a twist fit from the outside of the sump.

 

Unplug the appliance, take the inspection panel below the door off. Be careful as the edges exposed are razor sharp.

Take care when pulling the water indicator out, twist it 45 degree anti clockwise then pull out, manouvere it past the heater.

Don't get the plug wet or you'll get all sorts of problems.

Fit the new one and try the machine again.

 

Click here for the water indicator

 

 

Hope this helps

Let me know how it goes.

Thanks

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Customer reply replied 8 years ago

Hi

 

Just giving it one last go following all your steps.

 

I got the garden hose out and took out the filter and blasted the black grid with the hose. So much junk came out it was awful! The black grid looks like new now though!

 

I closed the door and let the pump do it thing. i repeated this 4 times and on the last time of closing the door it seems to have started working. The green light is solid and i can hear the water rushing in. Not sure if it is still stuck in the pre rinse mode so I'm not getting too excted just yet but am hopeful! i will let you know at the end o this cycle. Ta

UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago

Hiya,

It's not stuck on pre rinse.

Whenever there is a fault the light goes to the rinse light and flashes the start light.

 

Thanks

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Customer reply replied 8 years ago

Hi

 

no didn't work. It did one wash and now back to the light flashing 4 times

 

thanks for your help, guess it's a new machine

UK Appliance Technician: Techdesk, Field Service Engineer replied 8 years ago

Hiya,

You should only need to replace the water indicator.

Surely got to be worth a try, it's a fraction of the price of a new appliance.

 

If you can't do the repair yourself, obtain a price from Domestic and General for a repair and 1 year extended warranty on the whole machine. www.domgen.com will get you details and the phone number.

 

Hope this helps

Thanks

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