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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: TV
Satisfied Customers: 15225
Experience:  I am here to help you!
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Remote control doesn't work. It's on channel 3 and threats

Customer Question

Remote control doesn't work
JA: I'll do all I can to help. Can you tell me more about what's going on?
Customer: It's on channel 3 and threats all. Remote doesn't work.
JA: What is the model of your TV?
Customer: Samsung
JA: What menu options can you access, if any?
Customer: None
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 20 days ago.
Category: TV
Expert:  John replied 20 days ago.

Hi, my name is ***** ***** to JustAnswer. I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Note: Please note that I am a “chat-only” expert. Please disregard any phone-call or remote-support offers sent by the website. They are automatically sent by the website, not by me.

Make sure the TV is ON. Then, pointing the TV remote control to your TV, press the INPUT or the SOURCE button on the TV remote control, slowly and repeatedly until you see an image on the TV.

Make sure you are using the remote control of the TV for this. Do not use the remote control of the cable box or any other remote control. Please use the TV’s remote control. Then when you see the image or the signal of your satellite box or cable box, start using your box remote.

Let me know if you have any questions.

Thank you,

John

Customer: replied 20 days ago.
That did not work
Expert:  John replied 20 days ago.

Do you have a cable box? Or a satellite box? Or do you watch TV using an antenna?

Customer: replied 20 days ago.
Cable box
Expert:  John replied 20 days ago.

OK. Are you using the Samsung remote to change the inputs? Do you see the input changing through HDMI-1, HDMI-2, etc?

Did you replace the remote batteries just in case?

Thank you.

Customer: replied 20 days ago.
to all questions
Expert:  John replied 20 days ago.

OK, on what input is the cable box connected to on the back of the TV? HDMI-1, HDMI-2, HDMI-3?

Customer: replied 20 days ago.
HDMI 2
Expert:  John replied 20 days ago.

OK, make sure the cable box is turned ON. Then using the SAMSUNG remote, press Input several times until you see HDMI-2.

Customer: replied 19 days ago.
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Expert:  John replied 18 days ago.

OK, thank you for sharing it!

John