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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 40456
Experience:  Custom home theater installer, authorized dealer top brands.
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I have tv samsung LCD TV Model LA37D540F1R. And I trying

Customer Question

Hello
JA: Hello. How can I help?
Customer: I have tv samsung LCD TV Model LA37D540F1R. And I trying connect Chromecast. But it is showing two errors. First video resolution not supported. Second usb 1/2 overloaded
JA: How old is your LA37D540F1R?
Customer: Maybe 6 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have not attached any other device
JA: How long has this been an issue with your LA37D540F1R? What happened right before this?
Customer: This is the first time we are trying and showing this error
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No. Thank you
Submitted: 15 days ago.
Category: TV
Expert:  Nathan replied 15 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you.

Customer: replied 15 days ago.
Hello Nathan
Customer: replied 15 days ago.
I prefer to chat
Expert:  Nathan replied 15 days ago.

Please make sure to connect the chromecast directly to a wall power adapter, rather than to a usb port on the tv.

 

Thank you,

Nathan

Customer: replied 15 days ago.
Yes. I have attached to electric plug.
Customer: replied 15 days ago.
How can I send you picture?
Expert:  Nathan replied 15 days ago.

Not the the tv usb, a power outlet.

Then set the tv hdmi input, and it should work form there.

Note though that this is a very old tv and lower resolution, so it won't support some content through the chromecast.

Customer: replied 15 days ago.
It is connected to power outlet. And to hdmi input. Even after that it is not working.

I know it is old tv. And it's ok if some content doesn't work. I want to At least do screen mirror from android mobile
Customer: replied 15 days ago.
And I want to send you pictures as well
Expert:  Nathan replied 15 days ago.

The default output of the chromecast may prevent it from being compatible at all.

If you aren't getting anything still, the hdcp connection between the chromecast and tv isn't detected, meaning the tv is too old for the cast to recognize.

Customer: replied 15 days ago.
Is there anyway I can connect mobile to this tv
Expert:  Nathan replied 15 days ago.

Not directly, no. For the same reasons, that tv is too old to support the MHL connection.

That set is also double its service life at this point and realistically will fail any day now, so you are really best off just replacing it.

Customer: replied 15 days ago.
Instead of Chromecast can I use anycast? Will this work in tv
Expert:  Nathan replied 15 days ago.

You'll have the same issues related to hdcp and hdmi communication.

Customer: replied 15 days ago.
Why am I getting this message on left down corner

New device not found.
usb 1/2 power overload.

This message is constantly there
Expert:  Nathan replied 15 days ago.

Because you have/had something connected to the usb port, which the tv is not going to support.

Customer: replied 15 days ago.
We have removed all devices from HDMI and USB. turn off and turned on . Still this message is showing
Expert:  Nathan replied 15 days ago.

Unfortunately there is likely damage to the tv at this point from connecting the chromecast, as the usb can draw too much power and fry the motherboard. Try unplugging power to the tv for 5 minutes please, and see how it works from there.

Customer: replied 15 days ago.
Ok. Let me try and I'll get back to you
Customer: replied 15 days ago.
What part might have got damaged
Expert:  Nathan replied 15 days ago.

Thank you.

If that doesn't help, it would confirm internal damage, and at that point you really have no choice but to replace the tv. It is not economically repairable.

 

Thank you,

Nathan

Customer: replied 15 days ago.
What part of tv might got damaged and is it available in the market
Expert:  Nathan replied 15 days ago.

Again it would be the main board, no they are not readily available or worth fixing.

Customer: replied 15 days ago.
Can you give me any serial number for the board?
Expert:  Nathan replied 15 days ago.

No, there is a part number printed on the original, you'd have to open up the tv to get an exact match as there are different versions. Again, I would not consider it worth fixing.

Customer: replied 15 days ago.
Ok. Thank you. I think that would be all. And if I need any assistance I'll message again.
Expert:  Nathan replied 15 days ago.

You're very welcome and have a nice day,

Nathan