Facing TV Problems? Ask a TV Technician.
Hello, sorry to hear you are having problems. I'm Mike, the tech assigned to help you.
-what brand is the tv?-what is the model number and/or screen size?
-what is on the tv screen right now?
-which remote is not working?
Please try this:-unplug the tv POWER cord from the wall outlet.-wait 3 full minutes then plug in the tv power cord.-test if the LG remote is working.
Let me know
If you are using the "magic" remote, you can try the reset/pair procedure:
Watch the video
Is the remote in the video similar to yours?
Then you will need to contact LG (800)243-0000 for further help.