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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 10711
Experience:  10 Years Audio Video Repair & Setup
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My remote control stopped working, and it is not the

Customer Question

My remote control stopped working, and it is not the batteries. Then I turned on the TV manually, and was unable to turn it off.
JA: What is the model of your TV?
Customer: OLED purchased in 2017 from Best Buy
JA: What menu options can you access, if any?
Customer: None. I can only use my Comcast, Xfinity, control for the guide , changing channels, but even for volume
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No, that,s all.
Submitted: 14 days ago.
Category: TV
Expert:  Mike G. replied 14 days ago.

Hello, sorry to hear you are having problems. I'm Mike, the tech assigned to help you.

-what brand is the tv?
-what is the model number and/or screen size?

-what is on the tv screen right now?

-which remote is not working?

Customer: replied 14 days ago.
LG OLED Model No. OLED55B6P-U & I have MSNBC The LG remote is not working
Expert:  Mike G. replied 14 days ago.

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord.
-test if the LG remote is working.

 

Let me know

Customer: replied 14 days ago.
nothing changed
Expert:  Mike G. replied 14 days ago.

If you are using the "magic" remote, you can try the reset/pair procedure:

https://www.youtube.com/watch?v=ZG5yNDyde00

Customer: replied 14 days ago.
what is the magic remote?
Expert:  Mike G. replied 14 days ago.

Watch the video

Expert:  Mike G. replied 14 days ago.

Is the remote in the video similar to yours?

Customer: replied 14 days ago.
yes, I tried, and it did not work
Expert:  Mike G. replied 14 days ago.

Then you will need to contact LG (800)243-0000 for further help.

Customer: replied 14 days ago.
thank you, Mike
Expert:  Mike G. replied 14 days ago.

You're welcome