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Josh
Josh, Technician
Category: TV
Satisfied Customers: 26680
Experience:  10+ years
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Will not respond to remote controll. LG SMART TV. Only

Customer Question

Will not respond to remote controll
JA: What is the model of your TV?
Customer: LG SMART TV
JA: What menu options can you access, if any?
Customer: Only through manual control on tv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: It is a new remote control with new batteries
Submitted: 12 days ago.
Category: TV
Expert:  Josh replied 12 days ago.

Hi! My name is Josh and I will be assisting you today. Please note that it can take a couple of minutes for a reply while I review your response and type out an answer.

 

Which model remote did you buy?

Customer: replied 12 days ago.
AKB74115502
Expert:  Josh replied 11 days ago.

Which model TV do you have?

Customer: replied 10 days ago.
LG 42LV3730
Expert:  Josh replied 10 days ago.

It sounds like you ordered the wrong remote.

 

Please order this one here: https://www.amazon.com/Replacement-AKB72915240-42LV5500-UA-47LD520-UA-55LD520-UA/dp/B00R2TR9QA

 

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! If you need more assistance, please use the reply box and let me know.

Customer: replied 10 days ago.
No it was a replacement for the original remote and worked for weeks after purchase
Expert:  Josh replied 10 days ago.

If it worked previously and it will not work now with a new set of batteries then it sounds like the remote has failed. Please purchase the remote above that I have provided the link for

Customer: replied 10 days ago.
Have tried multiple new batteries and the remote was purchased from Lg services
Expert:  Josh replied 10 days ago.

If it worked previously and it will not work now with a new set of batteries then it sounds like the remote has failed. Please purchase the remote above that I have provided the link for