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Aric, Technician
Category: TV
Satisfied Customers: 51316
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Unable to connect to wireless network. Smart TV. Samsung

Customer Question

Unable to connect to wireless network
JA: What device are you trying to connect?
Customer: Smart TV
JA: What's the brand and model number of your TV? How old is it?
Customer: Samsung Model Code:UN60ES7150
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works & we're trying to connect the Smart Hub
JA: Anything else you want the Network Expert to know before I connect you?
Customer: It's picking the network, but it won't connect to it
Submitted: 16 days ago.
Category: TV
Expert:  Aric replied 16 days ago.

I'm sorry you're having problems and I will try my best to help. Offhand, these symptoms can be caused by a fault internal to the TV or in some cases the Mainboard may simply have locked up.


The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (located on the lower left hand rear corner of the TV), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up and connects to the network normally. Try this procedure up to 2 times, and please let me know what happens.

Customer: replied 16 days ago.
We're trying
Expert:  Aric replied 16 days ago.

Okay thank you.

Customer: replied 16 days ago.
No live call thank you, just waiting for Smart Hub to install
Expert:  Aric replied 16 days ago.

If you're referring to an offer that come up on your screen, I do not send those and they are automated pop-ups sent by the site.

Customer: replied 16 days ago.
It's still installing
Expert:  Aric replied 16 days ago.

Take your time.

Customer: replied 16 days ago.
It says w're connected to the internet, but won't allow me to search, it freezes
Expert:  Aric replied 16 days ago.

I'm sorry to hear that. How old is the TV please?

Customer: replied 16 days ago.
6 years old
Expert:  Aric replied 16 days ago.

Are you able to navigate at all using the remote, or is the TV frozen/stuck?

Customer: replied 16 days ago.
It only freezes when you try to search. Keyboard does not come up
Expert:  Aric replied 16 days ago.

Unfortunately this indicates a failure within the Mainboard of the TV which is typically a $300 repair on this model. In lieu of repairing it I would suggest instead working around the issue by purchasing a Firestick or Roku device for around $35-$40 and you can then use that device to stream.


Alternatively, if you'd like to inquire on repairs, or seek a 2nd opinion, you can use the link below to locate a shop in your area:


Other than that, I'm sorry for the bad news and wish there were a quick fix.

Customer: replied 16 days ago.
Thank You
Customer: replied 16 days ago.
Aric was very helpful
Expert:  Aric replied 16 days ago.

You're welcome.