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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 10114
Experience:  10 Years Audio Video Repair & Setup
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TV remote control is not working. Cannot turn on or off.

This answer was rated:

TV remote control is not working. Cannot turn on or off.
JA: What is the model of your TV?
Customer: Sony
JA: What menu options can you access, if any?
Customer: Play casset tv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No just the remote is frozen. Tried to change battery but did worrk

Hello, sorry to hear you are having problems. I'm Mike, the tech assigned to help you.

-when did you buy the tv?
-what store did you buy the tv at?
-what size is the screen?

NOTE: My replies can take a few minutes to appear so please be patient.

If you do not reply with some information, the best advice I can give would be to unplug the TV POWER cord for 3 full minutes, plug back in, try to turn on the tv with the button on the tv itself, not remote. Then try if the remote will work. Reply back and let me know how that goes!

Customer: replied 12 days ago.
Bought TV around 2010 from Miramar Exchange 40"

Please unplug the TV POWER cord for 3 full minutes, plug back in, try to turn on the tv with the button on the tv itself, not remote. Then try if the remote will work. Reply back and let me know how that goes!

Your phone request may be accepted by another expert at any time. In the meantime just follow along with this chat... I have already given you instructions... Here they are again:

Please unplug the TV POWER cord for 3 full minutes, plug back in, try to turn on the tv with the button on the tv itself, not remote. Then try if the remote will work. Reply back and let me know how that goes!

Mike G. and other TV Specialists are ready to help you
Customer: replied 11 days ago.
TV is fixed. No need to call me
Customer: replied 11 days ago.
TV is fixed. No need to call me.

Excllent