Hey there! Welcome to Just Answer, an independent, paid-support site. Sorry to hear you're having problems, my name is ***** ***** I'm going to do everything I can to help you with this situation. What is the manufacturer and model number of the TV? The model number is ***** on a sticker or plate on the rear or bottom of the TV. If there is a product code, version number, or serial number, please let me know what the first 5 to 8 characters are in addition to the model number of the TV.
On your TV remote, there should be a Zoom/Aspect button, press that, then try each of the settings. If you do not have one of those buttons, press the MENU button on your remote, then go to picture settings, then look for Picture Size, or Aspect Ratio and try each of the settings.
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