Samsung. 60" smart TV
. bought in 2013. 60" smart TV bought in 2013.
JA: How old is your 60"?
Customer: shadow across the middle of the screen/
JA: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet?
Customer: Yes and also checked against DVD. shadow still there
JA: Are there any HDMI
cables or A/V jacks (red, yellow, and white cables) plugged into your 60"?
Customer: I'm not home, but probably. Cables from the DVD and Cable box
JA: How long has this been going on with your screen? Was there a power outage recently?
Customer: just recently. There was a brief power outage last week when meter was switched out, just last week
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no,I'm trying to ascertain if worth the time to have house call for service