How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 3490
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Smart tv went off and is now just flashing “smart tv” every

Customer Question

Smart tv went off and is now just flashing “smart tv” every 5 seconds or so. Cannot get it to come back on with Bell remote or Samsung remote.
JA: Is your TV connected to a surge protector or power strip?
Customer: Connected to a wall plug.
JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: No, I will try that. Is there a phone # I can reach you.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: What do you mean connect me?
Submitted: 4 months ago.
Category: TV
Expert:  Mike G. replied 4 months ago.

Hello, sorry to hear you are having problems. I'm Mike, the tech assigned to help you.

NOTE: My replies can take a few minutes to appear so please be patient.

Did you try unplugging the tv POWER cord yet? describe what you observed after plugging back in...

Customer: replied 4 months ago.
It came back on with just the Smart tv flashing every few seconds.
Expert:  Mike G. replied 4 months ago.

-when did you buy the tv?
-what store did you buy the tv at?
-what brand is the tv?
-what size is the screen?