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I can't get the DVD to play. It's a Sony Blu Ray player.

Customer Question
I can't get the...

I can't get the DVD to play

Technician's Assistant: Who makes your media player? How old is it?

It's a Sony Blu Ray player. Don' know how old. It worked before after I purchased the LG tv

Technician's Assistant: What have you tried so far with your Sony media player?

I do it by hand. Lost the remote. I put in the DVD and press play. Nothing happens.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. I'd like someone to talk me thru it from the phone. Can I get a phone line. I talk3e to Kiara last time and we figured i nout.

Submitted: 1 month ago.Category: TV
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Answered in 1 hour by:
7/20/2018
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,496
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you.

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TV Technician: Nathan, Installer replied 1 month ago

Could you tell me the model number of the sony, and the tv, please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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