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Shut tv down turned it back on and only the sound came on.

Shut tv down turned...

Shut tv down turned it back on and only the sound came on

Technician's Assistant: Is your TV connected to a surge protector or power strip?

No

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes but I can try again

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Tv is about 3 to 4 years old

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Answered in 1 minute by:
7/11/2018
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,512
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Hello and sorry to hear you’re having troubleWhat is the brand and model number of your tv?
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Customer reply replied 1 month ago
sansui orn321814029700730 or###-##-####4
Neither of those are valid models could you check again please ?Can yo also check if you are able to see the Sansui menu screens at all?
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Customer reply replied 1 month ago
sled3215
Customer reply replied 1 month ago
no nothing shows up on screen
Customer reply replied 1 month ago
when it comes on it is a blue screen with hdtv on it that screen don't even show up when it comes on

Yes that is it, thank you

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Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this brand/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the $200 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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Customer reply replied 1 month ago
thank you you just confirmed the bad news

You're very welcome

If replacing, I recommend sticking to the name brands, which tend to be the most reliable, such as LG, Panasonic, and Samsung, for example: http://amzn.to/2EgA401

The “off brand” sets just aren’t worth the savings, they have high failure rates and are poorly supported if parts/repairs are ever needed.

If you happen to be a costco member (or know someone who is) I'd suggest buying it there. They tend to have very good pricing to begin with, but will also double the factory warranty to 2 years instead of 1, and they have a square trade extended warranty you can buy which is well worth it.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen to conclude our session. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,512
Experience: Custom home theater installer, authorized dealer top brands.
Verified
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Satisfied Customers: 31,512
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