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Picture suddenly stopped has sound but no picture even after…

Customer Question
Picture suddenly stopped has...

Picture suddenly stopped has sound but no picture even after turning it off at the wall please help

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No

Technician's Assistant: Was there a power outage recently?

No the light on off is flashing red intermittently

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No just 5 grandies in house so desperate!!!!

Submitted: 9 days ago.Category: TV
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Answered in 5 minutes by:
7/11/2018
TV Technician: Shahid, Technician replied 9 days ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help, I need the following info to troubleshoot the problem
NOTE: my replies may take few minutes to reach you so please be patient

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?

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Customer reply replied 9 days ago
P50ST30Z
TV Technician: Shahid, Technician replied 9 days ago

OK, does the screen glow/ show any graphics when turning On TV power?
What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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