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Louie
Louie, Technician
Category: TV
Satisfied Customers: 3022
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a un75es9000 that is displaying mode not supported

Customer Question

Have a un75es9000 that is displaying mode not supported message. I cannot get to any config or setup screens for my cable or bose system, only the Samsung memu
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV?
Customer: Yes
JA: Was there a power outage recently?
Customer: No
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?

Customer: replied 4 months ago.
Bose AV system, xfinity x1 and blue ray player
Expert:  Shahid replied 4 months ago.

OK, when do you get mode not supported message?

Playing Bluray or watch Xfinity channels?

Expert:  Shahid replied 4 months ago.

Did you get my previous message?

OK, when do you get mode not supported message?

Playing Bluray or watch Xfinity channels?

Customer: replied 4 months ago.
When watching xfinity, so far. Otherwise i get snow screen. I was reading up and saw that 989 have the progressive scan turned on with the bose v25 system, and rhat might be the issue. But, i cannot get a clear screen to go into setup, just snow and occasional mode message