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I've lost the remote to my tv and cant control the menu with…

Customer Question
I've lost the remote...

I've lost the remote to my tv and cant control the menu with the buttons on the side...I've tried using an app through my Android phone...but none seem to work...should I just look to buy a new remote for that tv model?

Technician's Assistant: What is the model of your TV?

I dont know....its an older model, I think...would it be on the back?

Technician's Assistant: What menu options can you access, if any?

Well, it's not hooked up to cable...I was just trying to use a Firestick tv through the HDMI port...

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes...I got the Firestick tv menu up before...but wouldn't move to select anything from that screen...now I dont even get the Firestick tv menu from either HDMI port?

Submitted: 1 month ago.Category: TV
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Answered in 28 minutes by:
6/30/2018
TV Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,829
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 month ago

Model Number off of the back of the TV please??

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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