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I have sound but no picture. Let me correct something. I…

Customer Question
Hello! My name is*****...

Hello! My name is***** have sound but no picture.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes. Let me correct something. I have no sound and no picture. I thought I had sound but it’s only because I have a sound bar connected to it. I don’t have any sound coming through the television itself

Technician's Assistant: Was there a power outage recently?

Let me correct something. I have no sound and no picture. I thought I had sound but it’s only because I have a sound bar connected to it. I don’t have any sound coming through the television itself.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Well, I Did noticed that As i was watching it all of a sudden the screen would go dim and come back in.

Submitted: 1 month ago.Category: TV
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Answered in 5 minutes by:
6/28/2018
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,505
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you.

What is the brand and model number of your tv?

Can you see the tvs own menu screen (if you press the menu button on the original tv remote)?

Ask Your Own TV Question
Customer reply replied 1 month ago
I can’t see or hear anything and I can’t get the menu
TV Technician: Nathan, Installer replied 1 month ago

What is the brand and model number of your tv?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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