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I have a tcl tv i need help to repair. Model:50FS3800. The…

Customer Question
Hi i have a...

Hi i have a tcl tv i need help to repair

Technician's Assistant: What TCL model do you have? How old is it?

Model:50FS3800

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The problem is gave me image in one part

Technician's Assistant: How long has this been an issue with your TCL? What happened right before this?

It gave me image in one part the other par is black on the screen

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Only that

Submitted: 2 months ago.Category: TV
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Answered in 2 minutes by:
6/1/2018
TV Technician: Anthony_Infotech, Technician replied 2 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

If you press the menu button of the sets OWN remote control is that only on one half too please?

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Customer reply replied 2 months ago
that only that you suggest me to do
Customer reply replied 2 months ago
answer me on internet please
Customer reply replied 2 months ago
i think the con board is not working properly
Customer reply replied 2 months ago
i'm at the office right now
Customer reply replied 2 months ago
only one half
Customer reply replied 2 months ago
hello
TV Technician: Anthony_Infotech, Technician replied 2 months ago

Here sorry

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

So what happens with the menu test I described above??

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Customer reply replied 2 months ago
nothing
Customer reply replied 2 months ago
nothing happen
TV Technician: Anthony_Infotech, Technician replied 2 months ago

So you get half of a picture yes?when you press the menu button of the sets OWN remote is it in half the screen too?

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TV Technician: Anthony_Infotech, Technician replied 2 months ago

Its just a test its not going to fix anything its just so i can understand what has happened with the set

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Customer reply replied 2 months ago
nothing change it is in the half on the screen
TV Technician: Anthony_Infotech, Technician replied 2 months ago

I am not asking if anything changed please read carefully what I have asked

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Customer reply replied 2 months ago
i do it
TV Technician: Nathan, Installer replied 2 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,394
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello and sorry to hear you're having trouble,

do you still need help with this?

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TV Technician: Nathan, Installer replied 2 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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