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Had very short power outage not due to storm and tv is not…

Customer Question
Had very short power...

Had very short power outage not due to storm and tv is not syncing to cable box. Have tried various input modes and nothing is recognized. Spoke to Verizon Fios tech and all system form them are working TV is not recognizing cable bos

Technician's Assistant: What's the brand and model number of your TV? How old is it?

KE-42TS2U Sony Flat screen about 14 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works. no picture on any video 1,2,3,or4 modes. We always were able to get it on video 4 mode

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

TV was working fine before brief power outage

Submitted: 2 months ago.Category: TV
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 36 minutes by:
6/1/2018
TV Technician: Nathan, Installer replied 2 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,432
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

So when you turn the tv on you don't get any picture or sound from the fios box? What about other inputs like dvd?

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TV Technician: Nathan, Installer replied 2 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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