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Not my computer tv. 55 inch Sony smart. Can not see any

Customer Question
Not my computer tv ...

Not my computer tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

55 inch Sony smart

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Can not see any thing. just different colors across the screen.

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

2 or 3 days now. it comes on watch what is on about a half an hour picture gone and all different clods.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing right now.

Submitted: 2 months ago.Category: TV
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Answered in 1 hour by:
6/1/2018
TV Technician: Aric, Technician replied 2 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 2 months ago

What's the model number off of the back of the Sony and how old is it please?

Also if you use the original Sony remote and press Home/MENU will the menu show up?

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