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We can no longer get NETFLEX on our TV. It says it's

Customer Question
We can no longer...

We can no longer get NETFLEX on our TV

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Yes,

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

It says it's connected and we have tried unplugging and replugging

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I have tried for the last 4 hours to see it it were COMCASt, etc and it's not

Submitted: 2 months ago.Category: TV
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Answered in 1 minute by:
5/31/2018
TV Technician: Shahid, Technician replied 2 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help, I need the following info to troubleshoot the problem
NOTE: my replies may take few minutes to reach you so please be patient

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 2 months ago
there is none
TV Technician: Shahid, Technician replied 2 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 2 months ago
there is no number
Customer reply replied 2 months ago
no number is ***** the back
TV Technician: Shahid, Technician replied 2 months ago

This is odd, TV model number will help me to get the related manual for troubleshooting purpose

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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