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How do I adjust the size of the picture? I'm losing some at…

Customer Question
How do I adjust...

How do I adjust the size of the picture? I'm losing some at top and bottom of screen.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung series 403 Don't know model About six years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu works. Not sure about other sources

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

A couple of years. A friend changed the TV picture so we could stream movies via chrome. He is in Texas and can't help us now.

Submitted: 2 months ago.Category: TV
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Answered in 1 minute by:
5/31/2018
TV Technician: stevenl1469, Technician replied 2 months ago
stevenl1469
stevenl1469, Technician
Category: TV
Satisfied Customers: 121
Experience: expert tv technician for over 25 years
Verified

hi my name is ***** ***** be glad to help you today do you have the original remote for the tv

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Customer reply replied 2 months ago
no
TV Technician: stevenl1469, Technician replied 2 months ago

look at bottom of the remote on last couple of rows of buttons do you see a button that says PSIZE

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Customer reply replied 2 months ago
Ok
TV Technician: stevenl1469, Technician replied 2 months ago

you should be able to change the pic size by hitting that button

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Customer reply replied 2 months ago
No
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