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I can't change channels. Samsung i just returned from

Customer Question
I can't change channels ...

I can't change channels

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung i just returned from Florida and had no problem before i left

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It shows mode backlight contrast

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Nothing was wrong before i left

Submitted: 2 months ago.Category: TV
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Answered in 1 minute by:
5/31/2018
TV Technician: Shahid, Technician replied 2 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help, I need the following info to troubleshoot the problem
NOTE: my replies may take few minutes to reach you so please be patient

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video sources connected to the TV?

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Customer reply replied 2 months ago
model # ln32d403e4dxz4 cable box
TV Technician: Shahid, Technician replied 2 months ago

OK, following troubleshooting step, should be tried that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 2 months ago
please cancel this order i will notify amex not to accept
TV Technician: Shahid, Technician replied 2 months ago

Contact customer service at(###) ###-#### I have no control over billing matters

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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