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I have a stuck dvd in my toshiba dlc combo tv/dvd. Old. And…

Customer Question
I have a stuck...

I have a stuck dvd in my toshiba dlc combo tv/dvd

Technician's Assistant: What Toshiba model do you have? How old is it?

Old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and no everything else works fine

Technician's Assistant: How long has this been an issue with your Toshiba? What happened right before this?

Nothing happened.

Submitted: 2 months ago.Category: TV
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Answered in 1 minute by:
5/31/2018
TV Technician: Shahid, Technician replied 2 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer.com
Sorry to hear that you're having trouble with this and I'll do my best to help, I need the following info to troubleshoot the problem
NOTE: my replies may take few minutes to reach you so please be patient

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 2 months ago
15dlv76
TV Technician: Shahid, Technician replied 2 months ago

OK, following troubleshooting step, should be tried that might help
- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 2 months ago
do not make the call .. do not make the $26 charge
TV Technician: Shahid, Technician replied 2 months ago

OK, did you try the suggestion posted in the previous reply?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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